INTRODUCTION

This document contains the conditions of use of this website (loja.amtc.pt) and of the purchase of products in it.
In addition to these conditions, we recommend that you read the Privacy Policy and Cookies Policy in force and contained on this website.
The use of this website assumes the customer's agreement with these conditions and policies.
The conditions indicated below may be altered at any time; those in force at the time of purchase shall apply.

2. SUPPLIER IDENTIFICATION

Associação para o Museu dos Transportes e Comunicações (AMTC), with head office at Edifício da Alfândega, Rua Nova da Alfândega, Oporto, with the single registration and VAT number 502 723 157, telephone number 22 340 30 00 and e-mail loja@amtc.pt.

3. PROTECTION OF PERSONAL DATA

The data provided will be handled in accordance with the Privacy Policy.
By using this website, the Customer is consenting to the processing of the information and data provided by him/her, declaring that they are true and accurate.

4. USE OF THIS WEBSITE

By using this website and/or placing orders through it, the Client undertakes to:
4.1. Use this website only for legally valid enquiries or orders;
4.2. Not to place any false or fraudulent orders;
4.3. To provide a true and accurate name, postal address, telephone number and/or other contact details;
If not all the information requested is provided, the order will not be proceeded with.

5. AVAILABILITY OF THE SERVICE

The articles presented in this website are available for delivery in Portugal and abroad.
In both cases, postage is added to the price of the products sold and is the sole responsibility of the Client.

6. CONCLUSION OF THE CONTRACT

To place an order, you must follow the procedure indicated in the Online Store: fill out the form, read and accept the present Conditions of Purchase and Privacy Policy and confirm the order. You will then receive an email acknowledging receipt of your order and with the details for processing it, particularly for payment by bank transfer, ATM Reference, MB Way and Payshop (these last 3 means of payment will only be available for amounts above 10€). With the confirmation of the payment made, we will send you a new e-mail, with the details of your order and shipping.

7. STOCK OF PRODUCTS

All product orders are subject to availability. In this sense, if any difficulty occurs regarding the supply of products or if there are no products in stock, we will immediately inform you of the unavailability.

8. DELIVERY

Without prejudice to what is set forth in the previous clause, concerning the availability of the Products, and unless extraordinary circumstances occur, the order will be sent by mail or made available for collection, upon presentation of proof of the same, at the Oporto Customs Building, as previously agreed.
If sent by post, we should be aware of any delays that may occur due to circumstances beyond our control, namely unforeseen circumstances or delivery problems.
In the case of delivery by post, the order is considered "delivered" when the Customer or a third party is physically in possession of the products, which will be evidenced by the signature of the order receipt at the indicated delivery address.

9. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

The risk of the products shall be borne by the Customer from the moment of delivery.
The Customer will acquire ownership of the products when we receive payment of the amounts due for them, including delivery charges (if delivered by post).

10. PRICE AND PAYMENT

The price of each product will be that which is stipulated at all times on our website, except in the case of obvious error. Although we try to ensure that all the prices that appear on the website are correct, errors may occur. If we detect an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be cancelled and you will be refunded the full amount paid.
We will not be obliged to supply you with any product at the incorrect lower price if the error in the price is obvious and unmistakable and could reasonably have been recognised by you as being incorrect.
The prices on this website include VAT, but do not include postage, which will be added to the price payable.
Prices may be changed at any time, but (except as set out above) any such changes will not affect orders for which we have already sent order confirmation.
Payment of purchases may be made by bank transfer, to the IBAN indicated with the order confirmation, through Multibanco reference, MB Way or Payshop (these last 3 means of payment will only be available for amounts above 10€).

11. VALUE ADDED TAX

All purchases made through this website are subject to the Portuguese Value Added Tax (VAT) rate in force.

12. EXCHANGE POLICY

12.1 Right to free contract resolution

In accordance with the applicable regulations if you are contracting as a consumer, the Customer has a legally established right to rescind the contract, up to 14 (fourteen) days after its conclusion, without giving any reason.
To exercise the right to free termination of the contract, the Customer may contact us through the telephone number 22 340 30 00, the e-mail loja@amtc.pt, by letter or any other formal means he/she chooses.
To respect the deadline for free termination of the contract, you only need to send your communication regarding your exercise of the right to terminate the contract before the deadline indicated above.
Upon termination of the contract under the conditions indicated above, the Customer will be refunded the amount paid for the products, using the same payment method that he/she used for the original transaction. In any event, the refund will only be made after the products have been returned and received or until the Customer shows evidence of having returned them.
Unless the Customer delivers the products to the Museum Shop, the Customer shall bear the return costs.
The Client shall be responsible for the risk in the return packaging and transport.
All rights recognised by the law in force shall be safeguarded.

12.2 Contractual right to return goods

In addition to the legally recognised right of the consumer to free cancellation of the contract mentioned in the preceding clause, we will give you a period of thirty (30) days from the date of confirmation of dispatch of the products to return them to us. The Customer shall be responsible for the direct costs of returning the product if it does not return it to the Museum Shop.
The Client may exercise its right to return the products in accordance with the terms set out in clause 12.1 for the exercise of the right of free termination of the contract. However, the Client must inform us of his intention to return the products and deliver them to us within 30 (thirty) days from the confirmation of dispatch. In other words, if the products are returned by the Customer, the Customer must return the items to AMTC within 30 (thirty) days from the date of shipment confirmation.

12.3 Defective products

In cases where you consider that, at the time of delivery, the product does not conform to the provisions of the contract, the Customer must contact us within the legally established period of 2 (two) months, indicating the details of the product as well as the damage suffered, or by contacting us on 22 340 30 00 or by e-mail at loja@amtc.pt, and we will tell you what to do.
For return purposes, you must present proof of purchase.
As legally established, instead of the cancellation of the contract (and consequent return of the good and reimbursement), you can also opt for the replacement of the product, or the appropriate price reduction.
The refund of the price, the replacement of the product, or the appropriate reduction of the price paid for the item must occur as soon as possible and, in any case, within 30 days.
Amounts paid for products returned due to any damage or defect will be refunded in full, including the delivery costs incurred in sending the item and the costs you incur in returning it. The return must be made by the same means of payment that was used to pay for the purchase.
All rights recognised by the law in force will be safeguarded.

12.4 Size exchange

If the item purchased by the Customer does not correspond to the appropriate size, the Customer has the option to request a size change, without having to pay any additional delivery service for the new item, provided that the original item is returned. This possibility is independent from the Right of Withdrawal, which continues to exist, both from a legal and contractual point of view. You can request a size change by sending an e-mail to loja@amtc.pt. You should indicate whether you want a larger or smaller size. Once the size change has been requested and indicated, you must return the original product (by post or in the shop) without any delay, and in any case no later than 5 calendar days after the size change request, after which we will send the product in the size requested in a maximum period of 3 working days from the date of the size change request.

12.5 Right of withdrawal and return for orders from abroad

If you have ordered goods from another EU Member State outside the UK through this website, clauses 12.1, 12.2, 12.3 and 12.4 apply with the restriction that under no circumstances are we obliged to pay the costs of shipping to those countries or the costs of returning the goods to destinations outside the UK.
The provisions in this clause shall not affect your rights as a consumer and user, nor your right to terminate the contract.

13. PRODUCT WARRANTY

Under the provisions of Decree Law No. 67/2003, of 8th April, as amended by Decree Law No. 84/2008, of 21st May, the products are covered by a warranty of conformity of goods corresponding to a period of 2 (two) years.
Excluded from warranty are materials subject to deterioration, oxidation, defects caused by blows, including deformations originated by daily and/or inappropriate use, inadequate maintenance and cleaning, negligence, improper handling, modifications of the original product, accidents or normal wear and tear.

14. INTELLECTUAL PROPERTY

The Client acknowledges and consents that all copyright, trademark and other intellectual property rights over the materials or content that are provided as part of the Website belong, at all times, to AMTC or to whoever has granted us the licence to use them. You may only use such material in the manner expressly authorised by us or the licensor.

15. WRITTEN NOTICE

Applicable law requires that some of the information or notices that we send must be in writing. By using this website, you agree that most notifications to us will be electronic. We will contact you by e-mail or provide you with information by means of notices placed on this website. For contractual purposes, you agree to use this electronic means of communication and you acknowledge that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices be in writing. This condition shall not affect rights recognised by law.

16. NOTIFICATIONS

Notifications from You shall be sent via email to loja@museu.pt. In accordance with the preceding clause and unless otherwise specified, we will send notices to you by email or at the postal address you provided when placing your order.
Notices shall be deemed to have been received, and correctly served, twenty-four (24) hours after an e-mail is sent or three (3) days after the date of posting of any letter. To prove that service has been effected, it shall be sufficient to show, in the case of a letter, that the address was correct, that it was properly sealed and that it was duly delivered to the post office or to a post box and, in the case of an e-mail, that it was sent to the e-mail address specified by the receiver.

17. FORCE MAJEURE EVENT

We will not be liable for any failure to perform, or delay in performance of, any of our obligations caused by events beyond our reasonable control (Force Majeure Event).
The concept of Force Majeure shall include any act, event, failure to perform, omission or accident which is beyond our control, including but not limited to the following:

• i. General strike, or other forms of protest significantly affecting the country.
• ii. Civil disturbance, riot, invasion, terrorist attack or terrorist threat, war (declared or undeclared) or threat or preparation for war.
• iii. Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaste.
• iv. Impossibility of using trains, boats, aircraft, motor transport or other means of transport, public or private.
• v. Impossibility of using public or private telecommunications systems, namely due to a pandemic.

Our obligations will be deemed to be suspended for the duration of the Force Majeure Event and we will be granted an extension of time to comply with such obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to remedy the Force Majeure Event or to find a solution that enables us to fulfil our obligations despite the Force Majeure Event.

18. PARTIAL ANNULMENT

If any of these Conditions are declared null and void by firm resolution of a competent authority, the remaining terms and conditions shall continue in force unaffected by such declaration of nullity.

19. UNIQUE AGREEMENT

These Conditions and all documents expressly referred to herein constitute the entire agreement existing between us and you in relation to the subject matter of the Contract and supersede any other covenant, agreement or promise previously made between us and you either orally or in writing.

20. APPLICABLE LAW AND JURISDICTION

The use of our website and the purchase contracts entered into through this website are governed by Portuguese law.
This provision does not affect any other rights recognised to the consumer by the legislation in force.

21. SALE OF ALCOHOLIC BEVERAGES

TERMS OF OFFER - To make a purchase of alcoholic beverages, the customer must be of legal age and take into account the legal limitations of their country in this regard, AMTC cannot be held responsible for orders that do not comply with the legal requirements of each country. LEGAL AGE OF PURCHASE - To make a purchase, the customer of legal age (legal age to purchase alcoholic beverages in the country where they register) will have to register on the site, providing true details of their identity.

22. ALTERNATIVE DISPUTE RESOLUTION

As required by Regulation EU n º 524/2013, we inform you that the conclusion of the transaction through our website gives the Customer the right to try to resolve any dispute out of court by accessing the electronic platform for online dispute resolution at http://eceuropaeu/consumers/odr/.

You can consult the updated list of Alternative Dispute Resolution Entities available under Article 17 of Law No. 144/2015, of 8 September, on the Consumer Portal, through the website www.consumidor.pt.